On-site
When remote is not enough
eSolia onsite services
eSolia professionals are dispatched to your office, to deliver on-site services such as:
- User support on Windows or Mac.
- Systems administration, maintenance and troubleshooting for all aspects of your IT infrastructure, including desktops, laptops, network, wireless, website, storage, telephone, printers, multi-function copiers and so on.
- Training for applications or new user on-boarding.
- IMAC (“install, add, move, change”) execution.
- New system builds and hard disk “imaging”.
Dispatch engineers
Main Activities
- PC and Peripheral Setup
- General IT Troubleshooting
- Account Creation and Admin
- Escalation to HQ and Bilingual Coordination
- Consultation and Procurement, Repair Dispatch
Main Activities
- PC and Peripheral Setup
- General IT Troubleshooting
- Account Creation and Admin
- Escalation to HQ and Bilingual Coordination
- Consultation and Procurement, Repair Dispatch
With a master agreement, on-demand, part-time or full-time on-site coverage is available. We can dispatch engineers including the following:
- User Support Professionals
- Desktop and Laptop Engineers
- Server Engineers
- Network Engineers
- Database Administrators
- Website Developers
- Application Developers
In all cases, we strive to provide support which supports the continuity of your business, assigning at least 2 professionals to your account, and providing an “agnostic” service based on industry best practices, not locked to any one vendors’s platform or service.
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Interested in getting our help with this service or solution? Please contact us today.
