Japan Emergency Contact Numbers

Important Emergency Numbers and Info for Visitors & Expats

Print and save this list of important emergency and other useful numbers, for Japan visitors and residents. Share it with your friends!

A few things to note:

  • Public phones, although a bit anachronistic as of today, can connect you with emergency services for free. Steps:
    1. Pick up the receiver
    2. (On a Green Phone only, press the red button near the base of the phone. Grey phones don’t have this button.)
    3. Dial 110 for Police or 119 for Ambulance or Fire
  • Some office phones cannot dial emergency numbers like 110 or 119, especially modern “IP Phone” systems. If you’re in an office, ask your colleagues.
  • Japan has a famous system of “koban” police boxes across Japan. You can ask for directions or get help in emergencies.

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Service Number Number Notes Hours of Operation Toll Free? Link
FIND (Federation of Inochi No Denwa) 0120-783-556

Suicide Prevention Life Phone - toll-free telephone consultations is available on 10th of each month from 8 am to 8 am of the next day. Starting June 20, 2020, this toll-free telephone consultations is also available from 16 pm to 21 pm on everyday, for people who are in various difficulties and sufferings in the midst of COVID-19 pandemic.

Phone Numbers for other languages: Tokyo English Inochi No Denwa 03-5774-0992 (English Only, 9:00 ~23:00) Yokohama Inochi No Denwa 0120-66-2477 (Spanish) Wed 10:00 ~ 21:00 Fri 19:00 ~ 21:00 Sat 12:00 ~ 21:00 Yokohama Inochi No Denwa 0120-66-2488 (Portuguese) Wed 10:00 ~ 21:00 Fri 19:00 ~ 21:00 Sat 12:00 ~ 21:00

Kokoro no mimi 0120-565-455 “Kokoro no Mimi” Telephone Consultation supports workers, their families, and designated HR personnel in charge of labor at their companies. Contact them about any mental health problems due to overwork, and to take advantage of their “stress check” program, started from Dec 2015. Your privacy will be strictly maintained. 17:00-22:00 Mon & Tue; 10:00-16:00 Sat & Sun, Except Holidays
Emergency Call for Fire, Ambulance or Emergency Rescue 119 24x7, 365d
Emergency Advisory Service for non-Emergency Inquiries #7119 24x7, 365d
Emergency Call to Police 110 24x7, 365d
Police Advisory Service for non-Emergency #9110 24x7, 365d
Emergency Call to Coast Guard 118 24x7, 365d
Police Consultation in English 03-3503-8484 8:30-17:15, Mon-Fri
Tokyo Novel Coronavirus COVID-19 Information 0570-550571 Tokyo residents can contact this helpdesk if they feel concerned about COVID-19. 9:00-21:00, every day
Foreign Residents Support Center “FRESC” 0570-011000 FRESC in Yotsuya, Shinjuku Ward, Tokyo (in the Komore Yotsuya building), provides “one stop” consultation and assistance to foreign workers. Eight government-affiliated organizations including Immigration, Labor Bureau, JETRO and the Japan Legal Support Center, have offices there. Reception in 11 languages, despite a Japanese-only website as of 9 July 2020. Alternate phone number 03-5363-3013 for IP phones and overseas. 9:00-17:00, Except Holidays
OFIX Osaka Foundation of International Exchange 06-6941-2297 Answering your COVID-19 infection questions. 9:00-20:00 Mon & Fri; 9:00-17:30 Tue, Wed & Thu; 13:00-17:00 2nd & 4th Sun
Disaster Voice Message 171

Testing Availability Dates and Times:

  • 1st and 15th of each month: 0:00-24:00
  • New years: 1 Jan 00:00~3 Jan 24:00
  • Disaster prevention week: 30 Aug 9:00~5 Sept 17:00
  • Disaster Prevention and Volunteer Week: 15 Jan 9:00~21 Jan 17:00
Available during disasters. Testing on 1st and 15th.
Road Problem Reporting #9910 24x7, 365d
NEXCO Highway Radio 1620 kHz From antennas installed along Expressways, Nexco provides road traffic information via AM radio broadcasting (on 1620 kHz) updated every 5 minutes. 24x7, 365d
Road Service (JAF) #8139 24x7, 365d
Directory Assistance 104 24x7, 365d
Time Announcement Service 117 24x7, 365d
Weather Announcement Service 177 24x7, 365d
Tokyo Electric Power Co. (TEPCO) 0120-995-002 Inquiries related to power failures and electricity charges. 0120-995-002 is for “1st Area” in Tokyo only, so check website for other areas’ phone numbers. 9:00-17:00, Except Holidays
Tokyo Gas, Gas Leak Emergency 03-6735-8899 24x7, 365d
Tokyo Bureau of Waterworks Customer Service (Water Leak Emergency) 03-5326-1101 For questions in English, Chinese, Korean, Portuguese and Spanish, regarding fees, repairing water leaks or other problems. Dial 03-5326-1100 for Change of Address or Contract. 24x7, 365d
Tokyo Multilingual Call Center 0120-805-261

New Service as of 2018

0120-805262(Chinese) 0120-805263(Korean)

24x7, 365d
Japan Helpline 0570-000-911 24x7, 365d
Tokyo English Life Line (TELL) Counseling 03-5774-0992 9:00-23:00, 365d
Tokyo Rape Crisis Center 03-3207-3692 The Tokyo Rape Crisis Center, established 1983, provides telephone counseling to female victims of sexual violence. The center never reveals the content of counseling under any circumstances to protect victims’ privacy. Wed 18-21pm, Sat 15-18pm, Japanese only
InterFM 76.1 MHz Radio Multi-language Disaster Information
JR-EAST customer center (Lost and Found) 050-2016-1603 Phone support service for foreign visitors lost-and-found provided in English, Chinese, and Korean. 10:00-18:00, Daily Except New Year’s holidays
Tokyo Metro Lost & Found Center 03-5227-5741 At Iidabashi Station (N10 on the Namboku Line) 9:00-20:00, Daily
Toei Transportation Customer Center (Lost and Found) 03-3816-5700 9:00-20:00, Daily
Haneda Airport (Lost and Found) 03-5757-8107 You can also fax to 03-5757-8219, 24x7, 365d, but the answer to your inquiry will be made during normal business hours only. 9:00-20:00, Daily
Narita Airport (Lost and Found) 0476-34-8000 If you do know where you lost the article, please check the linked website for detailed info on more specific contact numbers. 24x7, 365d
Tokyo Metropolitan Police (Lost and Found) 03-3814-4151 8:30-17:15, Mon-Fri

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