Bilingual IT Outsourcing Service

eSolia is Your Japan IT Department

Photo of Iikura Temple column, by Rick Cogley

You Can Rely on eSolia

eSolia is an Information Technology management firm based in Tokyo, that has been providing high-quality business-focused consulting, project and outsourcing services since 1999.

We serve a variety of blue-chip foreign and Japanese organizations in Japan, the Asia Pacific region and around the world. We are a globally-minded organization that focuses on the challenges of multi-cultural, multi-language environments, and have a successful track record in handling complex high-pressure projects.

We have the confidence to find solutions for all your system and process challenges.

At eSolia, we build on strong foundations – let us develop a long-term relationship together.

  • 2

    ... professionals minimum, per account.

  • 10

    ... critical partners.

  • 100

    ... years of experience among principals.

  • 3000+

    ... trouble or request tickets resolved per year.

  • 55000+

    ... hours booked over past 5 years.

  • 1

    ... important thing: Your Mandate.

What We Do

eSolia's professional staff handles a wide range of IT activities, from infrastructure, operations, development, to management and governance. You're sure to find that we can cover your needs, and we'll do so following your directives, standards and mandate.

OFFICE SETUP

Full support for new office setup management, upgrades or internal moves.

HELPDESK

Your users' support questions, answered quickly & completely, stored in our internal ops database.

PROCESS

Skillful management of Projects, Procurement, Asset Mgt, Compliance, Upgrade or any other IT or business processes.

ON-SITE

Engineers visit your site for user support, regular systems admin tasks, or troubleshooting.

INFRASTRUCTURE

Perfect implementation to spec and standards. Regular IT infrastructure or technology refreshes, performed with aplomb.

MANAGEMENT

Interim or ongoing IT management services, on- or off-site. Successful coordination for all your local or global projects.

CLOUD DB & DEV

Rapid development of your ops database in eSolia "PROdb" cloud database. General software development projects.

LOCALIZATION

Don't do it by machine; hire eSolia to do it right. Our native speakers will localize your documents and apps to perfection.

SECURITY

Security assessment, program & infrastructure implementation, compliance auditing, and remediation for your peace of mind.

WEBSITE

Modern, standards-based websites that benefit your business, whether starting from zero, or localization of an existing website.

TRAINING

Effective new-hire orientation, software and technical training. Course development and delivery.

TELEPHONE

Superior, modern and full-featured IP phone systems reduce your costs and increase your efficiency. Cloud phone subscription service available.

PROJECT MGT

Our real experience means success for all your projects. Try eSolia's unique and practical approach to project management.

MANDATE

Flexible accommodation of your directives, your standards, your mandate.

"eSolia helped us to see the light at the end of the tunnel, when they successfully managed our complex, multi-year project."

Photo of Atago Tunnel, by Rick Cogley

Why eSolia?

OUR VALUE
We work as a team, and provide all the skills a typical IT department has.

We are an "ombudsman", standing on the side of our client, and negotiating with vendors on their behalf.

We strive to hire multilingual professionals, who have spent time in a culture not their own.

Besides good communication, our team strives to get the relevant certifications from Microsoft, Cisco, CompTIA or ITIL to name a few.

Our professionals understand process, and are accustomed to clearly documenting the work done for a client.

Our support systems are well developed, which helps our team be efficient for you, to provide a standard set of reports.

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OUR PLEDGE
We book only what was required, never "creating work" to inflate the bill.
We work as fast as is practicable, following your process or a "good practice" approach.
We report transparently on whatever we observe or do for you.
We trade commitment for more favorable professional rates, because we want to foster a long-term relationship with our clients.
We act with company health and stability in mind, never engaging in questionable business practices or gamesmanship.
We take ownership of tasks, because we hate it when vendors drop the ball on us. We don't want to do that to our clients, ever.

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"eSolia's technical knowledge was second-to-none, and they could explain difficult solutions in layman's terms so that everyone understood every detail."

Photo of Network Switch, by Rick Cogley

Featured
Tel Service

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Tel Service

Get a full-featured "Cloud Phone" service, a modern phone system accessible from desk phones & smart phones.

Featured
Tel Recording

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Tel Recording

Get eSolia "PROcr" to record telephone calls for quality assurance & compliance. Powered by SIP Print.

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Contact Us

Photo of eSolia office exterior, by Rick Cogley
Tel: +81-3-6273-3510 (+81 → 0 inside Japan)
Email: info@esolia.co.jp
Address:
Sawa Bldg. 6F, Nishi-Shimbashi 2-2-2,
Minato-ku, Tokyo 105-0003 Japan
Office Hours:
9:00-18:00 JST, on weekdays
   ... or use our info request form.

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